Relationships Between Quality of Work, Burnout, and Quality of Care in Health Care
AbstractBackground: This study examines the relationship of quality of work (psychosocial job characteristics and organizational factors) with staff burnout and perceived quality of care provided. Methods: 3,981 employees of 7 organisations providing care for mentally and/or physically disabled filled in self-report questionnaires assessing quality of work, burnout, and perceived quality of care provided by their unit. Findings: Unfavourable individual scores on psychosocial job characteristics and organizational factors are associated with higher levels of burnout and lower quality of care scores. Moderate support for a mediating role of burnout in the association between quality of work and quality of care was found. Aggregated data on unit level also show a significant association between quality of work, burnout, and perceived quality of care provided. Discussion: the findings underscore that both health care staff and recipients of care may benefit from efforts to improve quality of work in health care organisations.
Copyright (c) 2014 M. van der Doef , C. Verhoeven , H. Koelewijn , S. Maes
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